Privacy Policy

Table of Contents

Effective Date: 20/05/2026
Last Updated: 20/05/2026

Gargaar Petroleum (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or interact with our physical stations (e.g., loyalty programs, Wi-Fi services, or digital payments).

By using our Site or Services, you consent to the data practices described in this policy.

1. Information We Collect

We collect several types of information from and about you:

A. Personal Information You Provide Voluntarily

    • Contact details: Name, email address, phone number, physical address.

    • Account credentials: Username, password, security questions (if you register for a fleet or loyalty account).

    • Payment information: Credit/debit card details, mobile money identifiers (e.g., Zaad, EVC Plus) – Note: Payment processing is handled by third-party processors; we do not store full payment credentials on our servers unless you explicitly consent.

    • Vehicle information: License plate number, vehicle make/model, mileage (for maintenance services).

    • Communications: Feedback, survey responses, customer support inquiries.

B. Information Collected Automatically

When you use our Site or digital services, we may automatically collect:

    • Usage data: IP address, browser type, operating system, pages visited, time and date of visits, referring URLs.

    • Location data: Approximate location (based on IP) or precise location (if you enable GPS to find nearest Gargaar Petroleum station).

    • Transaction history: Fuel purchases, service bookings, convenience store items bought (linked to your account or payment method).

C. Information from Third Parties

We may receive information about you from:

    • Payment processors (to confirm transaction status).

    • Marketing partners (with your consent).

    • Social media platforms (if you interact with our pages or use social login).

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose Legal Basis / Justification
Provide and manage fuel, automotive, and store services Performance of contract / service delivery
Process payments and prevent fraud Legitimate business interest
Communicate important updates (price changes, station closures, safety notices) Legitimate interest / consent (for marketing)
Improve customer experience and optimize station operations Legitimate interest
Send promotional offers, loyalty rewards, and newsletters (opt-in) Consent
Comply with legal obligations (tax, safety, regulatory reporting) Legal obligation
Respond to customer inquiries and support requests Legitimate interest

We will not use your personal data for purposes incompatible with those listed above without obtaining your prior consent.

3. Sharing Your Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

    • Service Providers: With third-party vendors who assist us in operating our website, processing payments, delivering emails, analyzing data, or managing loyalty programs. These providers are contractually bound to protect your data and use it only for the services they perform for Gargaar Petroleum.

    • Legal Compliance: If required by law, regulation, legal process, or government request (e.g., Somaliland tax authorities, law enforcement).

    • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you via prominent notice on our Site.

    • Protection of Rights: To enforce our Terms of Use, protect our operations, or defend against legal claims.

Note: Our physical stations may have CCTV cameras for security purposes. Recordings are kept for a limited time and used only for safety and loss prevention; they are not shared externally except as required by law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyze traffic.

Types of Cookies We Use:

    • Essential Cookies: Required for website operation (e.g., session management, security).

    • Preference Cookies: Remember your language or location preferences.

    • Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics or local equivalent).

    • Marketing Cookies: Used to display relevant ads (only with your consent).

Your Cookie Choices:

You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, disabling essential cookies may affect the functionality of the Site.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Type of Data Retention Period
Transaction records (fuel purchases, services) 5 years (tax & accounting requirements)
Customer support inquiries 2 years after resolution
Account information (loyalty/fleet) Until account closure, plus 1 year for backup
Automatically collected usage data (logs, cookies) 12 months
CCTV footage 30 days (unless needed for an incident)

After retention periods expire, we securely delete or anonymize the data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. These include:

    • Encryption of payment data in transit (TLS 1.2+).

    • Access controls: Only authorized employees (e.g., station managers, IT staff) can access personal data on a need-to-know basis.

    • Regular security assessments and staff training on data protection.

    • Physical security at our data centers and station servers.

Despite our efforts, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately (see Section 10).

7. Your Rights and Choices

Depending on your location and applicable law (including principles of data protection recognized in Somaliland), you may have the following rights:

    • Access: Request a copy of the personal data we hold about you.

    • Correction: Request correction of inaccurate or incomplete information.

    • Deletion: Request deletion of your data, subject to legal retention obligations.

    • Opt-out of marketing: Unsubscribe from promotional emails via the “unsubscribe” link or by contacting us.

    • Restrict processing: Ask us to stop processing your data for certain purposes (e.g., analytics).

    • Data portability: Request a machine-readable copy of your data (for data you provided).

To exercise these rights, email us at  gargaarpetroleumco@gmail.com. We will respond within 30 days. We may ask for proof of identity before fulfilling your request.

Note: Because Somaliland does not yet have a comprehensive data protection law equivalent to the EU’s GDPR, we follow internationally recognized best practices. If you are located outside Somaliland, please be aware that your data may be transferred to and processed in Somaliland, where data protection laws may differ.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will delete the information promptly.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., payment gateways, mapping services, or social media). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Gargaar Petroleum operates primarily in Somaliland. If you access our Site from outside Somaliland, please be aware that your information may be transferred to and stored on servers located in Somaliland or with third-party providers in other countries. By using our Site, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the latest changes were made. Material changes will be communicated via:

    • A prominent notice on our website homepage.

    • An email notification (if we have your email address).

Your continued use of our Site after the changes become effective constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

For questions, complaints, or to exercise your privacy rights:

Gargaar Petroleum – Data Protection Officer (or Privacy Contact)

Address: Corporate Headquarters, Road No.1, Ga’an Libah, New Hargeisa, Somaliland

Email: gargaarpetroleumco@gmail.com

Phone: 063-4427354, 063-4456184

For urgent matters involving potential data breaches or security incidents, please mark your communication as “URGENT – PRIVACY.”